Frequently Asked Questions
Can we sell a sample of 5 patches? Or is that prohibited?
“Technically, LifeWave doesn’t allow the resale of individual patches—but sharing a sample as a gift is totally fine.
You can give someone 5 patches as a ‘trial’—just don’t post prices or sell them online. That would go against policy.
Instead, let the sample build curiosity. Pair it with a voice note or video, then guide them to order through your link.
We lead with experience, not sales—and samples help you do just that, compliantly.”
Can we do other network marketing companies while at LifeWave?
“LifeWave does not prohibit you from participating in other companies. BUT—there’s a line you cannot cross.
You can’t cross-promote, share other links in LifeWave channels, or try to build two things with the same people.
We protect the integrity of this business and our community. So if you’re doing both—keep them completely separate.”
Can we share other people’s testimonies? When is it okay?
“You can share other people’s stories—if you do it the right way.
Make sure the story is truthful, and ideally, get permission. Avoid medical claims or exaggerated language like ‘cured,’ ‘healed,’ or specific diseases.
Use phrases like ‘supported her energy’ or ‘helped with discomfort’ instead.
When in doubt—share your own story or use the approved ones from the company.”
Can I sell LifeWave in a country where it’s not available?
However, you can talk to people and build interest. Just let them know we’ll keep them posted once LifeWave opens there.
Stay on the right side of policy—it’ll protect your business long-term.”
Can I patch my kids or my pet?
Same goes for pets—while many people report amazing results, it’s not something LifeWave officially promotes.
So: yes, people do patch kids or animals—but it’s a personal choice.
Make sure you’re not promising outcomes and always encourage responsible use.”
How many points do I need to stay active?
That’s just one sleeve of any patch. You can even set it up on autoship so you never miss a commission cycle.
Simple rule: one sleeve = 55 PV = active.”
How many points do I need to get paid?
That’s 2 sleeves of patches per month.
Plus your binary must be balanced—active legs on both sides.
Once that’s in place? You’re eligible for cycle bonuses and ranks like Manager.”
Is there a minimum dollar amount to release payments?
No waiting to hit $50 or $100 like some other companies. You earn it, you get it.”
I have 4 people—2 on each leg. Why am I not Manager?
If you’ve hit that and still don’t see the rank, check if all 4 are truly active and placed correctly.
Also make sure your personal order is complete.
Still unsure? Reach out to support to double-check everything!”
Explain left vs right leg vs automatic placement (dumbed down)
You earn bonuses when both sides are active and balanced.
LifeWave starts you on automatic placement, which usually stacks under your stronger leg.
To build smart, go into your settings and choose the leg you want your next person to go on.
If one side is heavy, build the other—power leg = support, pay leg = profit.”
Benefits of upgrading your kit—for you & your team
Higher kits = higher commission % and bigger cycle bonuses.
You also unlock more credibility, better training access, and better duplication for your team.
When you upgrade, your team is more likely to follow your lead—and that helps everyone grow.”
How is commission different based on my kit?
● Core? You earn 10% on the binary.
● advanced and above? 15%—that’s 50% more income for the same work.
ABOUT LIFEWAVE
Who are we?
Since 2004, Lifewave has helped people all over the world realize their greatest potential.We believe our transformative products and flexible business opportunities can help you approach each day with more drive, focus, enthusiasm, and passion. Because when you’re at your best, you experience the world differently, and new possibilities open up all around you.
Mission
Through our patented health technology, the power of community, and providing an exceptional customer experience, we strive to touch a billion homes and beyond – enhancing and extending lives around the world!
What is the technology?
This technology, which has been around for about 100 years, uses light to improve the health of the body. As far back as two thousand years ago, the ancient Greeks had a center for studying the effects of different colored lights on the body. Even the ancient Egyptians, who promoted health by focusing sunlight through colored glass on certain areas of the body, understood this concept.
How do our patches work?
Your body emits heat, including heat in the infrared spectrum.
Our patches are designed to trap this infrared energy when placed on the body, which causes them to reflect it back to stimulate specific points on the skin that can promote a general state of health and healthy activity unique to each LifeWave patch.
JOINING
How do I join as a Brand Partner?
To join as a Brand Partner, please click here, select your country and enter the ID number of a current Brand Partner.
Once you have their ID number entered you will then be asked to select an Enrollment Kit.
When you have selected a kit of your choice it will ask which of our LifeWave patches you would like to add to your order. The next page will ask for all of your personal information. You are required to fill in all boxes with red stars beside them.
Please note that your password must be six characters long, and must contain one capital letter and one special character e.g. ($ or *).
Please read our LifeWave Terms and Conditions fully before ticking the “agree to Terms and Conditions” box.
Click submit once complete. You will be asked to review your order and then you can select “Complete Enrollment” if all the information is correct.
How do I become a Retail/Preferred Customer?
To become a Retail or Preferred Customer, go to https://lifewave.com/click on “Shop” then click on the product you wish to purchase. Add product to cart, then mouse over the cart icon at the top of the screen. Click the “Become a Preferred Customer” button and select an option. If you select a Preferred Customer option, mouse over the cart icon again to see the discounted product in your cart. If you selected Preferred Customer Plus, you will also see the PC+ Annual Membership charge in your cart. From here, you can continue shopping or checkout.
Alternatively, you can register using the replicated website of a LifeWave Brand Partner.
If you already have a LifeWave account, sign in. If you were referred to LifeWave by someone, click that button and follow the instructions. If you want to checkout as a guest, select that option and check out.
Please note that passwords must be six characters long and must contain one capital letter and one special character e.g. ($ or *).
What is the difference between Brand Partner and a Customer?
Brand Partner: Brand Partners join LifeWave by purchasing an Enrollment Kit. This allows them access to their own replicated website, access to wholesale pricing, and the ability to earn commissions.
Retail Customer: A customer who chooses to purchase LifeWave products without a Monthly Subscription and pays full retail price. There is no enrollment kit or joining fee.
Preferred Customer: Similar to a Retail Customer but receives wholesale pricing when they check out with a Monthly Subscription for their product(s). A Monthly Subscription Order is a monthly recurring order that can be canceled at any time. Once completing three months of Monthly Subscription Orders, Preferred Customers receive free product samples delivered at 3-month intervals, a personal website link to share, a pre-populated cart builder, and access to our InTouch App. There is no enrollment kit or joining fee.
Preferred Plus Customer: Receives the same benefits as a Preferred Customer when they check out with a Monthly Subscription for their product(s). A Monthly Subscription Order is a monthly recurring order that can be canceled at any time. Preferred Customers also receive free product samples delivered MONTHLY, a personal website link to share, a pre-populated cart builder, and access to our InTouch App. There is an annual $25 joining fee.
Retail and Preferred Customers
Retail Customer: Customer who wants to try the product for themselves and pays full price on the products.
Preferred Customer: Similar to a retail customer but has an Monthly Subscription order created. A Monthly Subscription order is a monthly recurring order which you can cancel at any time.
What are the different LifeWave Brand Partner enrollment kits?
Please click here to view the full list of enrollment kits to purchase when you join as a Brand Partner.
2FA - Two Step Authentication
CLICK HERE for PDF information on Two Factor Authentication
CLICK HERE for Video information on Two Factor Authentication
FREQUENTLY ASKED QUESTIONS
Q: What is Two-Factor Authentication (2FA)?
A: Two-factor authentication (2FA) is an enhanced security measure that requires a person to use two different verification methods, such as a password and a one-time security code, to gain access to their account. After signing in to your LifeWave account, the site will employ 2FA to verify your identity via a code sent by SMS or Email.
Q: Why is LifeWave adding 2FA?
A: LifeWave is implementing 2FA to enhance security for account owners and users. This is to assist the company in combatting phishing attacks. 2FA security has become the industry standard, bolstering password-based account security with an authentication procedure to ensure the authorized LifeWave user is the person requesting access. 2FA gives businesses the ability to monitor and help safeguard their most vulnerable information and networks.
Q: What sites will have the 2FA option?
A: LifeWave Retail/Preferred Customer Site & Brand Partners Back Office Site.
Q: Do I need new login details?
A: No, just login to the sites as normal.
Q: Will I always have to enter a code?
A: No, when you sign into the account for the first time on a new device or app (like a web browser) you need more than just the username and password. You need a second thing – what we call a second “factor” – to prove who you are. There is a time limit of 7 days since last login where it will ask you for a code again. If you login and out several times on the same day using the same IP address, it will not ask you to enter a code again. If you log in from a different IP it will ask you again for the code. If you use an “incognito” or “private” browser session it will not remember your login and you will have to enter a code each time you login this way.
Q: Is it mandatory to set up 2 FA?
A: No, not yet. We are rolling this out on as optional to begin. The plan is for this to become mandatory by the end of 2023. This is for our user’s own protection against unauthorised access to their accounts.There will be further communications when it becomes mandatory.
Q: When 2 FA becomes mandatory, can one email be used for several Brand Partners?
A: No, users will have to update their accounts to have a unique Email or Phone number to receive the code. This is why it will not be mandatory until the end of the year to give users time to change this on the system. We recommend that you start updating email addresses and Phone numbers now.
Q: What if I get locked out of my account?
A: Contact Customer Service who can support you with resetting your account.
Q: Will LifeWave users receive confirmation of their registration?
A: No, you will not receive an email to say 2FA has been set up.
Q: What happens if the LifeWave user doesn’t receive a security code?
A: Authentication codes are generally sent within 20 seconds to the registered phone number/Email. If the user has been waiting longer than one minute for a code, they should make sure they are using a phone with the same phone number/email used during the 2FA registration. If the number/email is the same and they still have not received a code, they should select the option to Resend Code. Also, make sure to check your Junk Folder in case it has gone there.
ORDERING
How do I track my order?
To track your order, please log into your Back Office by going to www.lifewave.com
Go to the Order tab and click on the order you wish to track.
How do I set up a Monthly Subscription Order as a Brand Partner?
To set up a Monthly Subscription order, log into your Back Office, go to “Store” then click on “Patches” and select the products you want to add to your Monthly Subscription order.
Once you click on each patch product you will see two options, “Add to Cart” and “Add to Monthly Subscription Order”.
Select “Add to Monthly Subscription Order” and the product will go to your shopping cart. Click on the shopping cart in the upper right corner of your account, and then click Checkout.
You will then select a shipping address and a start date for when you would like your order to be processed.
After you have checked out, you can see the monthly subscription you created in “Monthly Subscription Orders”. You can also make changes to the subscription settings on this page.
How do I Stop Monthly Subscription Order(s) if I am a Brand Partner?
To cancel your Monthly Subscription Order, please login to your LifeWave account and click on “Log In” in the top right corner. Once you are logged in, click on “Monthly Subscription Orders” displayed at the top of the page. Here you will see an option for “Stop Monthly Subscription Order”. Once you have completed this, you will be sent a cancellation email.
How do I find Product Promotions as a Brand Partner?
Start off by signing in to your Back Office.Once in your back office, hover on the ‘STORE’ tab in the top menu and click on the ‘Promotions’ tab.Any product promotions currently taking place will be available here. This is the only option to avail of promotional pricing. Selecting the regular products in the shopping cart, will result in you being charged the regular price. Purchase products as per the regular process.
Preferred Customer: How do I stop a Monthly Subscription Order?
To cancel your monthly subscription order, please login to your LifeWave account and click, on “Sign In” in the top right corner. Once you are logged in click on “Monthly Subscription Orders” on the left side of the page. Here you will see an option for “Stop Monthly Subscription Order”. Once you have completed this you will be sent a cancellation email.
What is the LifeWave Money Back Guarantee?
RETAIL/PREFERRED CUSTOMERS Initial Order Money Back Guarantee (90-day hassle-free trial) – Only available for first-ever order of products. The Customer must contact LifeWave Customer Service to request a refund within 90 days of the shipping date for their order. We will provide a full refund (excluding shipping). They do not need to return anything to LifeWave.
BRAND PARTNER Initial Order Money Back Guarantee (30-day risk-free trial) – Only available for first-ever orders. The Brand Partner must contact LifeWave Customer Service to request a refund within 30 days of the shipping date for their order. We will provide a full refund (less shipping). They can use one of any of the product names contained in the enrollment order but must return everything else in unopened, resalable condition with a Return Merchandise Authorization number.
RETAIL/PREFERRED CUSTOMER & BRAND PARTNER Return Policy (30 days) – Available on any order that does not meet the above specifications. They must contact LifeWave Customer Service to request a refund within 30 days of the shipping date for their order. We will provide a full refund (excluding shipping). They must return all products in unopened, resalable condition with a Return Merchandise Authorization number.
What is the Maintenance Pack 1?
Select 7 patches you would like to include in your 6-month maintenance kit.
- 55 BV per month for 6 months
What is the Maintenance Pack 2?
Select which 14 patches you would like to include in your 6-month maintenance kit.
- 117 BV per month for 6 months
What is the Alavida Maintenance Pack 1?
Maintain your Active Status for two months! This pack contains the Alavida Regenerating Trio that improves the health of your skin. This pack includes:
- 1 Daily Refresh Facial Nectar
- 1 Nightly Restore Facial Crème
- 2 Sleeves of Alavida Patches, each containing 30 patches.
- 60 BV at the time of purchase and 59 BV 30 days after purchase
What is the LifeWave X39/X49® Maintenance Pack 1?
Maintain your Active Status for 3 Months! This pack contains:
- 3 sleeves of LifeWave X39/X49, each sleeve contains 30 patches.
- 77 BV per month for 3 months
What is the LifeWave X39® Maintenance Pack 2?
What is the LifeWave X39® Maintenance Pack 3?
GETTING PAID AS A BRAND PARTNER
How do I activate my I-Payout once set up?
Your account has been created but is not yet activated.
Please log in to your BackOffice, go to the Commissions tab, and select Pay portal.
There is a link there that will bring you directly to I-Payout, and from there you can activate the account.
There is also a very useful “How To” video to assist you with the activation when you log in.
Please click here to view the I-Payout setup guide.
What is the LifeWave Compensation Plan?
To view our full Commission Plan, Click Here
What is the I-Payout Merchant Code and where do I find it?
Merchant Code is a one-use six-digit number that allows the app to sync with your eWallet account. Merchant Code can be retrieved from the website access of your eWallet. If you have multiple accounts, a new code will be required for each new account you link to the app. The code will expire after 24 hours and can only be used once.
How to obtain the Merchant code to access Mobile App?
– Please log into your eWallet account via website– On the eWallet home page click on “Download Mobile App”
– On the new page enter your eWallet Transaction PIN and select “Get Code Now”
– A Merchant Code will be sent to the email address associated with your eWallet account
– Enter the Merchant Code received within your App to activate your access. Merchant Code will expire after 24 hours and can only be used once.
What are I-Payout's Fees?
To view the Bank Transfer fees for your market, click on the + symbol and choose the first letter of your market from the list of letters. This will bring you to the exact fee for your market.
How Can I Access My I-Payout Account Through My Back Office?
What is LifeWave's Payout Cap?
LifeWave’s Compensation Plan offers a generous 60 percent payout cap. This means that in each commission week, the total of Binary Commissions and Matching Bonuses is capped at a dollar amount equal to 60 percent of the total BV for that commission week. The Cap applies to Binary Commissions and Matching Bonuses only and does not apply to any other bonuses paid (ex: PIB’s, promotional payouts and Retail profits).
Note: The first 4 Binary Commissions each week are exempt from the payout cap.
How do I get Paid?
Once you have earned new Commissions, you will receive an email from I-Payout and this will give you instructions on how you can set up your new I-Payout account and how you can activate it to ensure you receive your Commissions as soon as possible.